FAQ

What does “Research Use Only” mean?

All products sold by GLP Research are intended strictly for laboratory and scientific research purposes. They are not intended for human or veterinary use, consumption, therapeutic, diagnostic, or cosmetic purposes.


Are your products tested?

Yes. Our products are manufactured to high-quality standards, and Certificates of Analysis (COAs) are available for each batch to verify identity and purity.


What is a Certificate of Analysis (COA)?

A COA is a laboratory document that provides quality testing information for a specific batch, including purity and analytical results.


Where do you ship?

We currently ship throughout Australia. Orders are processed promptly and dispatched in discreet packaging.


How long does shipping take?

Most orders are processed within 1–2 business days. Delivery times vary depending on your location and the shipping method selected at checkout.


Is my order packaged discreetly?

Yes. All orders are shipped in plain, discreet packaging to help protect your privacy.


Can I return my order?

Due to the nature of our products, all sales are final. We do not accept returns or offer refunds unless an item arrives damaged or the incorrect product was sent.


Can I cancel my order?

Orders may only be cancelled before they have been processed for shipment. Once an order has been dispatched, it cannot be cancelled.


How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking information.


What payment methods do you accept?

We accept secure online payment methods available at checkout. All transactions are processed through trusted payment providers using encrypted connections.


Do I need an account to place an order?

No. Guest checkout is available, although creating an account allows you to view your order history and track future purchases more easily.


Are your products legal?

Customers are responsible for ensuring they comply with all applicable local, state, and federal laws before purchasing our products. GLP Research sells products solely for legitimate laboratory research purposes.


Can you provide usage instructions or dosage information?

No. As our products are sold strictly for laboratory research purposes, we do not provide instructions, dosage information, or guidance related to human or veterinary use.


How do I contact GLP Research?

If you have any questions regarding your order or our products, you can contact our support team through our Contact Us page or by email. We aim to respond to all enquiries as quickly a